Brian Solis asked:


Sociology – The study of human social behavior, especially the study of the origins, organization, institutions, and development of human society.

About a year ago, I wrote an article entitled Social Media is About Sociology and not Technology. The recognition of people versus the tools is now more critical than ever. Although, it still isn’t necessarily embodied in many of the words and work shared by fellow Social Media Marketers.

Less talk, more learning and action are required.

There’s no shortage of people who understand and present existing and emerging Social Tools for us to use as a mechanism for “engaging” in “conversations.”

Participation after all, is marketing right?

Let’s change that.

Informed, mutually beneficial, and genuine participation inspires relationship marketing.

However, many purported Social Media experts are merely engaging in cultural voyeurism at best. They look from afar and roam the perimeters of online societies without ever becoming a true member of any society. This means, they don’t truly understand what, where, or why they’re “participating,” only jumping in because they have something to say and have access to the tools that will carry it into play. This is unfortunately a representation of the greater landscape of Social Media Marketing and it’s time to take a step back and study the sociology of Social Media in order to keep communities intact and unaffected by outsiders.

The future of communications requires the consideration of sociological principles when integrating Social Media into the marketing chemistry. This is one of the most important points where we simply need to stop and think about things. As in all of marketing, the most effective campaigns start with listening, reading, watching, and observing. In the world of Social Media, this is not an option. It’s dependent on Sociology and the study of people and cultures online before we even think about engaging them in conversations.

Again, Social Media is about sociology and not technology. This is about people and the cultures that shape respective online communities.

Is Social Media, we’re reminded that “listening” is the key to engagement. In Sociology, this is referred to as observation. By observing, either directly or virtually, we become Social Scientists in order to feedback intelligence and insight into the marketing loop.

Two basic types of observations exist:



Unobtrusive. The observer is detached and does not take an active part in the situation.

- Observer as participant. Observer admits their role and just observes the situation, behavior and interactions.

- Complete observer. Observer hides their true identity.

 

Participant. The observer joins a group and studies as an inside member.

- Complete. The observer hides their identity. There are a number of problems with this type of observation: ethical, is it morally right to use such methods? By joining the group the observer may alter its behavior and culture; and going native and adopting the norms and values of the group.

- Participant as observer. Here the observer does not hide their identity and is truthful about their goals and objectives.



 

Most Social Media Marketing initiatives I have observed (whether I was asked to assess a company’s program specifically or simply watched a very public campaign as a student), have not observed much more than the “latest and greatest” tools that can get them in front of bubbling and active social networks and communities.

 

This is the equivalent of setting up camp next to a village because you have the tools to do so and expecting the village to integrate you into their society.

It just doesn’t work that way.

Sociology provides us with an understanding of how social forces shape individual attitudes and behavior. Sociologists study society and social action by examining the groups and social institutions people form. In Social Media, these communities take the form of social networks and the communal groups within them. People form associations, friendships, and allegiances around content, objects, products, services, and ideas. How they communicate is simply subject to the tools and networks that people adopt based on the influence of their social graph – and the culture within.

Sociologists also study the social interactions of people and groups, trace the origin and growth of social processes, and analyze the influence of group activities on individual members and vice versa.

The basic goal of sociological research is to understand the social world in its many forms. Social Media, and marketing in general, could only benefit from intelligence. And at the very least, it removes the risk of “marketing at” people and instead naturally shapes a more honest, intelligent, and informative approach.

Quantitative and qualitative methods represent two main types of sociological research. Quantitative methods, such as social statistics or network analysis, investigate the structure of a social process or describe patterns in social relationships. Qualitative methods, including focused interviews, group discussions and ethnographic methods, reveal social processes.

Social Media is much more than user-generated content. It’s driven by people in the communities where they communicate and congregate. They create, share, and discover new content without our help right now. They’re creating online cultures across online networks and using the Social Tools that we learn about each and every day to stay connected. And the societies that host and facilitate these conversations cultivate a tight, unswerving and mostly unforgiving community and culture. As Shel Israel describes it, people are populating Global Neighborhoods.

Technology is just that, technology. The tools will change. The networks will evolve. Mediums for distributing content will grow. The tools will change, but in most cases, people don’t.

It starts with intent and the realization that the communities you wish to reach are not “audiences.”

You simply can not get answers or run a meaningful Social Media program through cultural voyeurism.

Social Media Marketing requires observation, which will dictate your engagement strategies. It starts with combination of using Social and Traditional tools to discover, listen, learn, and engage directly with customers to help, not market, but indeed help them make decisions and also do things that they couldn’t, or didn’t know how to do, before. And, most importantly, the lessons learned in the field should in turn be fed into the marketing department to create and run more intelligent, experienced, and real world initiatives across all forms of marketing, PR, sales, and advertising.

Read, Transforming Customers into Evangelists: The Art of Listening and Engagement, to learn more about how to listen and observe.

Today Social Media Marketers state that conversations are markets and markets are conversations. This is the foundation for conversational marketing.

But what does that really mean?

Instead, let’s look at it this way.

Conversations are feeding communities and communities are markets for relationships. Relationships are the new currency in Social Media, and as we all know, relationships need cultivation and value from both sides in order to grow into something of value.

In this world, engagement is a privilege. Trust and loyalty are the rewards.



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Robert Flowers asked:


Social media is a completely different layer that has been added to the web, hence the web 2.0. Social media is becoming mainstream and in a couple years we won’t even be able to imagine a time when we couldn’t interact with all the screens and mobile content surrounding us. It is indeed a misnomer, but to suggest that the platforms that enable conversations between people and between people and brands are not viable ad opportunities is ludicrous. Social media is all about sharing and connecting. It is the use of technology combined with social interaction to create or co-create value. Twitter is just one of these web 2.0 Twitter is a perfect platform for micro blogging. Allowing you to post comments with just a few words. Ping.Fm another great tool that allows you update your post to all of your social networks at once. Social Social media provides the tools for people to collaborate and get around barriers for communication, build trust. Social Media is a collection of online tools and sites that function on the premise that people are interested in talking to and engaging with other people. The fact is that social media tools differ significantly based on culture, Internet access and online behavior. Community Community members respond quickly to request to test new tools. Community members provide reflections on their activity, which stimulates change within the group. If you use monitoring to discover a real community, perhaps one you didn’t know existed, then you’ve found a treasure trove of real opinions, reactions, reviews, etc. Social Media IS NOT SEO, but search engines DO look kindly upon blog posts/community comments/online noise. Conversation Conversations in these types of communities tend to be regulated by the needs of the community’s creator or sponsors, they are less transparent, and less valuable to the participants at hand. The ability to actually listen in on market conversations made possible by social media will drive a sea change in the market research industry, one that today’s early adopters are starting to understand. When you engage in conversations in social media it may seem overly labor-intensive compared to launching an ad campaign. These networked conversations are enabling powerful new forms of social organization and knowledge exchange to emerge. I can meet many real people and have real conversations, but it will go nowhere if we don’t connect. Relations Social media needs to be all about relationships. Which in business terms, translates to turning relationships into clients or resources. Most association executives and show producers have realized that relationship building is their greatest priority, few have tapped into the power of social media or adopted a practical plan to incorporate these solutions. Some companies will be hard pressed to understand that its more about relationships and intangible aspects of SM rather than the numbers. Social Media is not just another media. Social media is defined by the act of sharing content in and between social networks regardless of the content type….. For more information about Using Social Media to build your online business Visit: www.newsynergyonline.net Blog: www.newtrafficbuilder.com



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Frank Tocco asked:


Generating a buzz to get massive amounts of traffic to your website is best done using social media websites?

The easiest way to accomplish this is to leverage the clout of influencers within the social media community.

Influencers are people within a social network that are respected and liked by others in that community and are able to popularize discussions on topics of interst in that community. 

Influencers stimulate the conversations, connect people to ideas and can capture the mindshare or opinion of an audience within a social sphere. All social media websites have a few select individuals who stand out for their activity within the community and their expertise has gained the trust and support of the social media users.

These are the people you are are looking for and the ones you want to influence.

There are so many social media sites and the points we make in this article can be applied to any of them. We’ll be studying how to develope your own strategy for targeting the influencers of these sites to engage  their social network with your content.

Let’s look at a social news site like Digg for example. Digg and other sites like it allow the audience to vote on the value of content with a simple thumbs up and thumbs down vote. By actively participating in the community you can develope a following and become and authority and with that comes influence.

Over time supporters will share your content with friends or add it to their websites and blogs. Social media users can be pitched just like a blogger or writer can be pitched with a simple introduction at first gradually building a relationship that’s mutually benefitial. The goal is to leverage their brand of influence by influencing them to promote your website content within their community.

The main steps are Targeting, Networking and then Pitching the influencer in question.

1.Targeting

Finding a social media influencer that shares your point of view about your content and is relevent to their website or sphere of influence is most important. Making your content in-line or coherent with the influencers interests makes it much easier to get them to promote or agree with your content.

Go to the public user ranking list of the social media site in question, in this case Digg, and visit each profile on the listed looking for who has influence and also who resonates with what you’re promoting. Get a feel for what interests them. You can also do a keyword search on the social media site looking for content based on your keywords and find the users that rank high within the site on those keywords. If they have consistently submitted content around those keywords they are likely to be open to suggestions of simular content. You can also do a URL search of your keywords to find people that may be open to more content of that type.

Using the site yourself will help you discover little details about the user you’re targeting that can help you reach them and develope rapport. For example, while top Digg user MrBabyMan submits a great amount of stories, most active Diggers are familiar with his avid interest in Cracked.com, a popular pop culture/men’s portal/magazine.

2. Networking

After you’re done targeting a specific social media website you need to contact them and develpoe a relationship. You can get in touch with them from their contact info in their user profile and join the site as a registered user. If contact info is not available Google them by their name and user name to see if you can find it elsewhere. Look for their blog or other profiles they may have listed on other sites.

Once you have their contact details initiate a conversation by just send them a note and thank them for their contributions. Trying to pitch to promote your content right away is very bad etiquette and annoying. You can stand out from the crowd of self-interested crowd by genuinely showing your appreciation for their contributions.

Take a genuine interest in them and engage them in a dialog of common interests and do so continuously until you have a good idea what material they would support and do favors for the user by giving them publicity or links to free resources and interesting content (not your own).

Real social media users are always interested in buzz-worthy news or opinions that can boost their own authority within the social media community. Your content or anything else you offer should not only meet the integrity of their personal brand, but it should improve it and the reputation of the user within the community.

Offer them free invites to unrelated websites, give away exclusive information on certain topics. Share some links to excellent websites. Do little favors without asking for anything in return at all. Give them a reason to be interested in you.

Networking is really just about making friends. It’s that simple. This will gradually lead you into the third and final stage: Pitching the influencer.

3.Pitching

So now that you’ve built a rapport with this person what next?

A. Ask Casually. Do your pitching in a light hearted and casual manner and do not

aggressively push the user to promote your content. This is a huge turnoff and

you should understand that the user has a perfect right to refuse you.

B. Disclose Your affiliation. I would recommend letting the user know that you

are affiliated with the specific website, particularly if you plan to have a long

working relationship with the user. He or she will appreciate your honesty and it

will also make it easier for you to ask the second time round.

C. Space out your pitches. The biggest mistake you can make is to ask the influencer

to promote every single piece of content that comes out on your site. This is a major

irritant so only offer the user your best work, while pitching your material only once

per week or every two weeks.

Continue to keep aclose contact after they are promoting your site. Building a long-term relationship will have longterm results and targeted in-bound links to your website for years to come.

Good Luck!

Talk soon, 

Frank Tocco–Marketing Mentor



social media

Jonathan Andrews (AlterSage) asked:


The inspiration for this article lies in a fantastic slide presentation I saw fairly recently on slideshare.net. The presentation, aptly named “What the f*** is social media?” was put together by Marta Z Kagan.

Over 74 slides, one is just hit with fact after fascinating fact – initially about the reach and *********** of social media, and then how to converse with audiences. It’s truly inspiring stuff.

Wikipedia broadly defines social media as the use of electronic and Internet tools for the purpose of sharing and discussing information and experiences with other human beings. Kagan sums it up nicely saying “social media is people having conversations online”.

The mechanisms for these conversations include a number of mediums – some are communicative, others collaborative and others include multimedia or a combination of all three. Social media can take many forms, but one element that consistently sets all of its incarnations apart from “traditional” media, is that it is produced to be shared.

There’s more to social media than social networking sites. While extremely popular (Time magazine wrote in October 2007 that social networking sites are officially more popular than ****!), they are not the only way people connect online. Other media include wikis, microblogging (like twitter), blogs, social bookmarking (like del.icio.us and StumbleUpon), photo sharing (like Flickr), video sharing (like YouTube), pod casts and many others.

How big is this phenomenon really?

There are over two and a half million articles in English on Wikipedia. 75% of Americans watch at least one video online a month. YouTube alone has hundreds of millions of videos being viewed daily. There are over 200-million blogs on the internet. Just under 60% of the people online have joined a social network.

And these are just some of the staggering numbers that get thrown around. This just serves to prove just how powerful and wide the reach of social media is.

What’s the difference between social media and traditional media?

The main difference is that social media is not a monologue. It is a dialogue that the brand sometimes does not lead. People are talking online right now – and this is an aspect of social media marketing.

Research has shown that 90% of people who can skip television adverts do just that.

A 2007 Nielsen report entitled “Trust in Advertising” showed that people trust referrals from their friends and other customers far more implicitly than one-way company messaging. Fundamentally, people don’t care what a company or brand thinks, they care what their friends think.

So, how do you harness this?

The short answer is: subtly. You can’t always lead the conversations – and you need to be honest. Don’t bombard the audience with noise and marketing messages – they will just switch off, or you’ll be lost in the din – neither are optimal situations.

Create personas and communicate. You need to allow your customers to feel ownership of the brand. You need to enable, engage and inspire people. A flat one-sided message is not going to get anybody excited about a brand or product, and this is how to start a buzz.

There’s no real “trick” to social media marketing. What it comes down to essentially, is listening to your customers and participating with them.



Website content

Douglas Firebaugh asked:


Conversation.

Yep- that is what the core focus is in Social Media.

Ok- let’s get REAL. If Social Media marketing is about conversation, then should there not be words that fit in to what the culture of social media is all about? Should not you paint a picture with your words? Should your words not elicit feelings and emotions?

Of course they should.

Words are a marketer’s tool box. Here are 11 you need

1) “YOU.”

There is nothing more powerful to a person reading a message or conversation that has the word YOU in it, over and over. Many people have an “I” mentality, and in social media, you are not the deal. The other person or side of the conversation is.

There are 2 forms of conversation in social media::

a) “Contribution” and b) “Distribution.”

” Contribution conversations” contribute to the whole, and add Value to the conversation. “Distribution conversation” distributes the message/agenda you want- and has little inclusion of someone else. Contribution words use YOU many times. Distribution words use “I” or ‘Me” many times. Use the word YOU and become a Contribution Agent in social media, not a distribution rookie.

2) “A Person’s Name.”

Duh. There is nothing more beautiful to a person than their name. This is a given. I am surprised how many tweets, notes, and messages i get and also read that do not say the person’s name. Use their name at least once in every communication and message as it adds to the conversation.

And also, a person will retain almost 70% more of what a message says, if their name is within the first 3 words. Chris Brogan is a master at this. I have seen and studied him, and every time he tweets or sends a message- ususally the name is the first word.

Smart. VERY smart. we all should follow that lead.

3) “Connection.”

This word is an indication that you want to connect and start a relationship of some kind and create an ongoing conversation. Many folks use the phrase “get together” or “meet up” or “network.” Thise words are good- but CONNECT has a power within the word.

Electricity us usable when you connect to it. Same thing as a battery in a car which powers the car. And idea is only powerful when you CONNECT to it. The Power is in the Connection-when 2 things come together. It is the same in new relationships- it is all about CONNECTION.

4) “Tribes.’

This is an interesting word. Seth Godin has a cool book called “Tribes.” I suggest that you read it. But as far as a word for the social media arena, it is a word that helps define that you are within the culture and understand the community aspects of what social media is about.

In tribes around the world, it is all about community and belonging to that community. It is the same in social media. Recently I described the community we are building within a project as an “empowered tribe” and some people got it- and well’others did not.

Make sure if they do not understand the concept of tribes, then you explain it.

5) “Transparent.”

In social media, being REAL is critical. And part of being REAL is being open and transparent. I love it when I read statements like “full disclosure” and people are disclosing that they have an interest or are on some board of a company they are talking about. THAT is so rocking hot. It shows that they are being transparent and nothing to hide and telling the truth.

And that is what social media is about in many respects- TRUTH about you- and what you are and do. THAT is transparency. Use that word when talking about the truth. Just being “transparent” – that says a lot in one word about you.

6) “Strategy.”

Social media without a strategy for it, is like building a house without a blueprint. You need to develop, plan, start, and execute a strategy for your social media success. We call it a “Social Media Path.” What PATH do you plan on developing for your business, and how will that fit into your current model of business? What will be your Primary social media Platform, and what will be your secondary platforms?

PATH stands for “Purpose- Actions-Tracking-How.” what is your PURPOSE for integrating social media into your business? Marketing? Prospecting? Client communication? Customer service? What ACTIONS will it take? Videos? Blogs? Podcasts? Social Networking? What TRACKING system will you use to keep the platforms at maximum pace? And HOW are you going to Execute the Actions? Through employees? Through outsourcing? Through a combination?

Strategy is a word that you just talk about. You need one. And so do others that you know as well.

7) “Branding.”

This word has been around for a while. But you still need it in your focus and communication. Branding is a word that you need to utilize not only in your messages, but your focus as well.

YOU are the Brand is a popular way to discuss social media marketplace image making. But that is not totally true. The PERCEPTION of you is the brand you are building- good or not so good. So make sure that if you use this word in social media this year, you realize that PERCEPTION Rules in Branding.

Brand yourself in the marketplace. But make sure that you focus on the VIEW and FEELINGS people have of you and experience when they think of you—and what you do- and not just some catchy slogan or icon.

8 “Trust.”

You need to be an Agent of Trust. Chris Brogan has a book coming out called “Trust Agents.” Should be a rocking hot book. What about you? Are you an Agent of Trust? Just like a Real Estate Agent markets real estate, you market Trust in all you do. That is the real estate of the heart.

I like to get that word out there quickly-as i believe that people i do not know, that is on their mind. “Can I trust this guy?” And I usually message something like, “Our company helps build leaders and businesses through concepts and ideas that people can trust and feel good about.”

THAT is using the word Trust- to build trust.

9) “Family.”

Some people use “network.” Some use “team.” Some use the word “community.” Some use the word “friends.” I like the word “Family.” it is personal, powerful, and paints a picture of what social media really is building- a family that can help, be there for each other, educate, equip, and empower for greater good.

One thing that I do- and again- just an idea’I welcome everyone on facebook or twitter or youtube or any other social connection with “Welcome to the family!” This says so much more than “thanks for following me” or “appreciate the connection.” We ARE family- and I hope and pray it stays that way.

10) “Value.”

It ia ALL about Value. It is all about the VALUE that YOU bring to the table. It is all about the VALUE of your conversations and contributions.

And it is ALL about the VALUE that you help others see within themselves. Edify. Encourage. Empower. And become a “Carrier of Value” to everyone you meet in social media and GIVE some Value to them.

11) “GIVE.”

This is the MOST important word. GIVE. Why? In social media, it is not the same ol business methodology. It is Biblical- if you will. “Give first- and what you give- you reap.” Giving is the culture of social Media. Why do you think that people give so much rocking hot info on their blogs?

Giving is a Power. It is something that not only is part of the evolving culture of social media, but also the CATALYST of much of what social media has already become. if you are a marketer, New Marketing can be almost threatening to you as it flys in the face of traditional marketing- or does it?

No- not really. It is simply marketing that puts PEOPLE FIRST- not profits. It put RELATIONSHIPS FIRST- not results. And it puts GIVING FIRST- not grabbing for their checkbook.

These are the 11 Critical words that I believe should be included in 2009 in your :

1) Social Media Philosophy.

2) Social Media Conversations.

3) Social Media Marketing Actions.

4) Social Media Core.

If you do, your Success should be rapid in social media marketing.

blessings…doug firebaugh



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Kimberly Bock asked:


What is Social Media, according to Google:

These are the results for “define social media”..(these definitions may vary with time)



A category of sites that is based on user participation and user-generated content. They include social networking sites like LinkedIn or Facebook, social bookmarking sites like Del.icio.us, social news sites like Digg or Reddit, and other sites that are centered on user interaction.

The term social media describes media that is posed by the user and can take many different forms. Some types of social media are forums, message boards, blogs, wikis and podcasts. Social media applications include Google, Facebook and YouTube.

Software tools that allow groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are YouTube, Flickr, Facebook, MySpace etc)



You’ll notice, as you read through each definition, that you’re receiving explanations by examples.

Social Media not new, it’s a buzz term by marketers. It has existed for numerous years.

In fact, the first email ever sent, the first website ever created, the microblogging tools we use, commenting, and every other form of interaction with people on a global scale or in your backyard by way of the internet, has been by the use of what is referred to as Social Media today.

What is Social Media, according to Wikipedia:



Social media is the use of electronic and Internet tools for the purpose of sharing and discussing information and experiences with other human beings. The term most often refers to activities that integrate technology, social interaction, and the construction of words, pictures, videos and audio.

This interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning among communities, as people share their stories and experiences.

What is Social Media, according to other ndividuals:

You say, “Certainly the well known authors have provided clear definitions.”

Let’s take a look:

Robert Scoble says, “Compare it to what’s come before.”

Chris Heuer says, “Social Media is redefining how we relate to each other as humans and how we as humans relate to the organizations that serve us. While it is commonly represented by blogs, podcasts, vlogs, wikis, user generated content and social networks, it is not about those specific things as much as it is about what happens around and because of those things.”

Mark Dykeman says, “Social media are the means for any person to:  publish digital creative content; provide and obtain real-time feedback via on-line discussions, commentary, and evaluations; and incorporate changes or corrections to the original content.”

What is Social Media Really?



Social Media is a verb. An action term. Not a noun.

“Media” is and always has been the singular form of “Medium” which means storage and transmission tools used to store and deliver information or data.

Add the word “Social” and it means you & I interacting, communicating, exchanging information..SOCIALIZING.

That being said, the simple and understandable definition of Social Media is..(drumroll please)

“The use of internet platforms and tools which enable interaction and communication between users.”



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